Refund & Cancellation Policy

Order Cancellation

You can cancel an order before it has shipped from your Orders page. Once an order has shipped, it can no longer be cancelled — you're welcome to return it instead once delivered.

Returns

Most items are eligible for return within 7 days of delivery, provided they're unused, in their original packaging, and in the same condition you received them. Because our products are handmade, minor natural variation is not grounds for return — genuine damage or a materially different item is.

Non-Returnable Items

Made-to-order or customized pieces, and items marked as final sale, are not eligible for return unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or a full refund — no return shipping cost to you in that case.

Refund Process

Once a return is received and inspected, approved refunds are issued to your original payment method (or store credit for Cash on Delivery orders) within 5–7 business days.

How to Start a Return